Home > Future of Journalism, Social Media > User-generated Content (UGC) a core part of BBC’s news-gathering operations

User-generated Content (UGC) a core part of BBC’s news-gathering operations

An interesting post by Alfred Hermida – Professor of Journalism at UBC, and former multimedia journalist at the BBC – on how managing User-generated content is now a core part of the BBC’s news gathering operations/workflow. Hermida references a study that was presented by Claire Wardle, Andrew Williams and Karin Wahl-Jorgensen at the Future of Journalism conference in Cardiff.

Quoting Hermida:

The BBC has a dedicated UGC hub that has grown from three people in 2005 to 23 now, and it is physically located by newsgathering, at the heart of the corporation’s news operations.

The researchers found that the UGC hub trawl through comments and submissions for news content and for eyewitnesses to pass on to radio and TV as potential interviewees.

… The researchers concluded that UGC has become institutionalised at the BBC as a form of newsgathering, consolidating the existing relationship between journalists and the audience.

The transformation of news media will continue to see dramatic changes to traditional newsroom editorial workflows, and it’s interesting to see how organizations like the BBC are implementing change in their operations.


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