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John Paton – Reinventing Journalism for a Digital Age

December 29, 2010 1 comment

Of the many voices contributing to the reinvention of news media, John Paton looms large. He is known for both spearheading the Ben Franklin project at the Journal Register, and for his Digital First (Print Last) journalism mantra.

Paton has a couple interesting posts on his blog from the past month – one a video summararizing a year of change at the Journal Register, and the other a summary of a presentation he gave at INMA in December. The brief Year of Change video is presented below:

Paton’s IMNA presentation from December 2010 can be found at the following link: Channeling Change. I haven’t had a chance to review the presentation, but there should be many important insights for the year ahead around video journalism, new device proliferation, community engagement, new News business models, the importance of designing digital-first editorial workflows, and leveraging new tools and technology.

glenn

Fit to Print – Documenting the decline of the Newspaper Industry

January 31, 2010 Leave a comment

Fascinating. So first I just came across the website Newspaper Death Watch, and I must say I find its perspective fascinating. Secondly, while on the site, I came across an interview with two documentary filmmakers – Adam Chadwick and Bill Loerch – who are producing a documentary called Fit to Print, about the decline of the Newspaper industry in the U.S., I believe with a specific focus on the New York Times. Anyway, here’s the clip:

Interesting times, and yet a time that arouses compassion also.

glenn

Create more value than you Capture – Tim O’Reilly’s prescription for Publishing companies

January 23, 2010 Leave a comment

A nice presentation from Tim O’Reilly on tips for using Twitter, delivered at O’Reilly’s Twitter Boot Camp in June 2009. Here it is:

First of all, I love the notion of “create more value than you capture. As far as I can tell, O’Reilly first publically used this phrase in this post where he said:

At O’Reilly, we always say “Create more value than you capture.” All successful companies do this. Once they start capturing more value than they create, their market position erodes, and someone displaces them. It may take a while but it happens eventually.

Secondly, there are several great quotes in O’Reilly’s presentation. First there’s basically O’Reilly’s definition of karma as applied to social media:

The secret of social media is that it’s not about you, your product, or your story. It’s about how you can add value to the communities that happen to include you. If you want to make a positive impact, forget about what you can get out of social media, and start thinking about what you can contribute. Not surprisingly, the more value you can create for your community, the more value they will create for you.

It would seem kind of obvious, wouldn’t it. But …

I also found the following quotes from the presentation interesting – which emphasize the role attention as filtering and promoting that which you value:

  • In social networks, you gain and bestow status through those you associate with
  • A key function of a publishing brand is the bestowal of status by what you pay attention to
  • If you only pay attention to yourself, you aren’t as valuable to your community

What I found interesting about the above bullet points is the emphasis on bringing value to the discussions your community is having. I think this is a very different focus from that of a traditional newspaper/publishing company, which has traditionally focused more on communicating to their communities what the publisher felt they should be talking about.

I think the need to foster discussion amongst their communities is a realization that media companies generally have had for some time. But it’s not traditionally been in their DNA, and it remains to be seen how well they navigate this transition.

Of course, the real purpose of the presentation was to provide tips for using Twitter, where Twitter is positioned as a tool for sharing and promoting ideas and within one’s communities.

O’Reilly provides some specific tips for using Twitter at the end of his presentation. But for a more complete intro to using Twitter, please check out The Twitter Book, a book O’Reilly co-authored with Sarah Milstein.

glenn

Reinventing Local Media’s relationship with their Communities – Steve Buttry

January 17, 2010 Leave a comment

Steve Buttry is one of the old-school media guys/gals who’s trying to reinvent journalism and local newspaper business models for the digital age. In April 2009, he published a blog post titled A Blueprint for the Complete Community Connection, where he lays out his vision for the transformation of media companies for a digital age.

In the video below, Buttry talks about some of his ideas for how local media organizations have to reinvent their relationships with their community:

Buttry is the the C3 (Complete Community Connection) Innovation Coach for Gazette Communications in Cedar Rapids, Iowa. The Gazette’s website.

Yet another example of mainstream media seeking to reinvent themselves in a time of great change.

glenn

SEO at Newspapers – Chris Silver Smith

January 17, 2010 Leave a comment

A couple fantastic posts from Chris Silver Smith on optimizing Search at Local Newspapers.

Optimizing Search for News

The first article is titled Local Newspapers Need To Embrace SEO To Survive. This article provides suggestions for how Newspapers can more fully embrace SEO to make their news content more discoverable in search results. Here’s one particular area of improvement Silver Smith feels Newspaper’s might focus on – Newspaper archives:

So, what’s to be done?

While there are a great many areas where online newspaper sites might improve and increase revenue prospects, one of the greatest untapped potentials on newspaper sites in my opinion is the news archive section. Even among poorly optimized newspaper sites, some articles may vanish into a walled-garden archive section at some point, going dark for search engines. Combined with very poor on-site search utilities, it’s as though these articles don’t exist at all for consumers.

I can’t count how many different newspaper sites I’ve visited where I’ve searched for articles which I knew existed, yet the on-site search engines could not locate them. In some cases, the “live” sites had search engines separate from archive search, yet offered no explanation to users as to which should be used and in what cases. Do articles pass into archive after one year? Two? Three? Why can’t the on-site search show them, regardless? In many other cases I’ve found articles by searching in Google, but the article is no longer available when I click through to the newspaper site, and searching within the site fails to reveal it. Did the article “expire” and pass into the archive graveyard or something? No messaging on the resulting error pages reveals this, nor suggests viable means for locating the article.

…How many articles are locked away in these old archives?!? It surely varies from newspaper to newspaper, but the potential numbers are staggering. While clicks on pay-per-click ads on newspaper sites may add up slowly, there’s no doubt in my mind that if newspapers dramatically expanded the content they have available to search engines, the clicks and associated revenue would increase. These newspapers must not realize the potential they’re sitting upon!

In the remainder of the article, Silver Smith offers specific ways that Newspapers can optimize their news articles for Search.

Optimizing Business Listings and Online Presence for Discovery and Citation on Online Newspaper sites

The second article is titled Three Ways To Optimize Business For Local Search Via Online Newspapers. Whereas the previous article focused on search optimization for news content, this article focused on search optimization for business listings.

A couple very nice pieces.

glenn

Gordon Borrell interviews Jeff Jarvis – Hyperlocal News and Business Models

January 16, 2010 Leave a comment

The usual great insights from Jeff Jarvis in this interview with Gordon Borrell of Borrell Associates.

Quoting Jarvis from the interview:

Look at Washington. Jim Brady and company are starting Politico Local. And at someone said at a conference I was at recently, “It’s a lot easier to build that from the ground up, than to take the Washington Post and make it into Politico Local.” That’s the problem we have here. We have companies that have 1,000-1,500 employees that are going to be working in a world where it’s probably a 100-person company. And the pain and struggle – both economically and culturally – of going from 1,500 to 100 is probably impossible for them. And that’s really the issue. They’re trying to maintain their old cost structure, and that’s the problem we don’t talk about here.

The crux of the matter IMO.

Following up on these comments, Jarvis also restates his recent thoughts that Newspaper co’s must use the opportunity that bankruptcy protection provides to fundamentally restructure and reinvent their businesses. See also Bankruptcy Squandered and The Opportunity of Bankruptcy.
glenn

Clay Shirky on the future of Journalism – Shorenstein Center talk from Sept 09

January 2, 2010 4 comments

A really penetrating talk by Clay Shirky on the future of Journalism – specifically what he calls Accountability Journalism – delivered at Harvard’s Shorenstein Center on the Press, Politics, and Public Policy in September 2009. Here’s the video:

Here’s a transcript of the video, which is absolutely worth reading in its entirety. Additionally, Shirky’s talk is largely an elaborate of a previously article he wrote in July 2009 titled Not an Upgrade – an Upheaval.

Accountability Journalism

First, a clarification of terms. Accountability Journalism, as I understand Shirky’s use of the term, refers to journalism that holds powerful interests accountable to in a democractic society. Most specifically, this refers to publically-elected officials, but I believe the term could easily be extended to include those that operate in private companies that also have some expectation of serving the public interest (which is pretty much any large company or organization).

Shirky refers to the book Losing the News: The Future of the News That Feeds Democracy, written by the session’s moderator Alex S. Jones, as a fine source of analysis on critical issues facing Accountability Journalism. A nice review of Jones’ book can be found here.

Key Insights from Shirky’s talk

Shirky’s talk touched on some really key insights for me that I hadn’t fully considered before. Following are, what for me, the key ones.

The marriage of Accountability Journalism and Advertising in Newspapers – an industrial artifact, not a deep truth

Shirky believes that Newspapers’ ability to provide accountability journalism is shrinking, and he is convinced these changes are secular and irreversible. Quoting Shirky:

The first observation — made wily and probably in the most depth by Paul Starr in Creation of the Media — is that, dated from some time between the rise of the penny press and the end of the Second World War, we had a very unusual circumstance — and I think especially in the United States — where we had commercial entities producing critical public goods. We had ad-supported newspapers producing accountability journalism.

Now, it’s unusual to have that degree of focus on essentially both missions — both making a profit and producing this kind of public value. But that was the historic circumstance, and it lasted for decades. But it was an accident. There was a set of forces that made that possible. And they weren’t deep truths — the commercial success of newspapers and their linking of that to accountability journalism wasn’t a deep truth about reality. Best Buy was not willing to support the Baghdad bureau because Best Buy cared about news from Baghdad. They just didn’t have any other good choices.

That’s a VERY provocative insight, and in many ways it reflects the very essence of the American view of capitalism – that a public good can be provisioned by private market forces so as to maximize (or at least tolerably service) the public interest. Now I personally think that’s a bit ludicrous, and the crisis in the U.S. Economy, Banking, Healthcare, Real Estate, etc. certainly provide fodder for questioning this assumption. Nonetheless, it is at the heart of many Republican and “free market” policies over the past several decades.

This marriage of convenience between Accountability Journalism and Advertising had several consequences. Again, quoting Shirky:

The first of them was that advertisers were forced to overpay for the services they received, because there weren’t many alternatives for reaching people with display ads — or especially things like coupons. And because they overpaid, the newspapers essentially had the kind of speculative investment capital to do long-range, high-risk work. …

The second characteristic of the happy state of the 20th-century newspapering was that the advertisers were not only overcharged, they were underserved.

Neither of those, neither the overpaying or the underserving, is true in the current market any longer, because media is now created by demand rather than supply — which is to say the next web page is printed when someone wants it to be printed, not printed and stored in a warehouse in advance if someone who may want it. Turned out that when you have an advertising market that balances supply and demand efficiently, the price plummets. And so for a long time, people could say analog dollars to digital dimes as if — well, when do we get the digital dimes? The answer may be never. The answer may be that we are seeing advertising priced at its real value for the first time in history, and that value is a tiny fraction of what we had gotten used to.

Decoupling Advertising from Journalistic Platforms

With the rise of (i) Digital Content Production, (ii) Digital Marketplaces and Platforms – for example: Craigslist, eBay, Monster, Amazon, and (iii) Search Engines, the economic and “attention” necessity of “tightly-coupling” commercial advertising to mass-produced newspapers quickly evaporates. As a result, says Shirky, advertisers are much-better and more economically served. Again, Shirky:

Underserving is even a bigger problem, right? The institutions harrying newspapers — Monster and Match and Craigslist — all have the logic that if you want to list a job or sell a bike, you don’t go to the place that’s printing news from Antananarivo and the crossword puzzle. You go to the place that’s good for listing jobs and selling bikes. And so if you had a good idea for a business, you wouldn’t launch it in order to give the profits to the newsroom. You’d launch it in order to give the profits to the shareholders. …

The coherence of newspapers is not intellectual, it’s industrial. Which is to say, if you’re running a website and somebody’s on your website and they just done a crossword puzzle and they seem to really like it, what’s the next thing you’re gonna show them? Is it news from Tegucigalpa? No. It’s another crossword puzzle, because that’s the only thing you can [inaudible]. The idea that someone who is doing a crossword puzzle may also want news about the coup in Honduras or how the Lakers are doing — it doesn’t make any sense. It’s never made any sense, in terms of what the user wants. It’s what — it’s what print is capable of as a bundle. What goes into a print newspaper is the content that, on the margins, produces commercial interest in the least interested user.

Wow. To me that really captures at its very essence the powerful trends in the decline of newspaper revenues. Fascinating.

*** January 5 2009 update ***
Jeff Jarvis has a post to this effect the day prior to this post, see Surrendering advertising … killing bundling.
*** End of update ***

Spreadable Media and other Insights

Shirky provides many additional insights in his talk, around the role of “spreadable” media, the wisdom (or lack thereof) in the “paywall” revenue model when applied to accountability journalism, and what the near-future is likely to hold for the revolution in how we produce and consume news in society.

I won’t delve into these topics, but please refer to Shirky’s talk for his thoughts on these issues.

In Summary …

Once again, powerful insights from Clay Shirky. It will definitely lead me to further re-think the traditional news organization, and how it will inevitably change to accomodate the new media and technological realities of our day.

glenn